Reopening update

Reopening update

The following information is based on the Government's existing roadmap and may be subject to change at short notice. We will keep you updated via our website, social media, app notifications and through our newsletter.

We are currently working hard to reintroduce Badminton bookings for household bubbles and under 18's. Please bear with us while we make these bookings available to you.

Quick Links

Reopening timelines

From Midday Wednesday 7 April
  • Upfront membership sales resume online (excludes direct debit memberships, available from 13 April). Customers should set start dates of any new memberships purchased to the 12 April 2021, or later
  • Customers can register to 'Pay as you go' online  

From Thursday 8 April

  • Four day advanced booking reopens for members online.
  • Bookings can be made by members via the telephone 8.30am - 5.30pm

From Friday 9 April

  • Three day advance booking reopens for non-members
  • Bookings can be made by non members & members via the telephone 8.30am - 4.30pm

From Monday 12 April

Limited Reopening 

  • All gyms and weights rooms reopen (bookable sessions)
  • Swimming pools reopen for Lane Swimming and Family Pod swim sessions (bookable sessions)
  • Active Lifestyle members can return to the gym (bookable sessions)
  • Excludes group fitness classes
From Tuesday 13 April
  • Direct Debit membership sales resume online 

From Monday 19 April

  • Swimming lessons restart for all children under 18yrs who are already booked onto a lesson
  • Read more about the changes to our Swim Academy here

From Monday 17 May

  • Group fitness classes restart, including virtual
  • Group fitness courses restart
  • Active Lifestyle group fitness classes restart
  • Swimming lessons restart, for all adults 18yrs+ who are booked onto a lesson
  • Casual adult swimming lessons restart
  • Casual badminton court bookings restart

Reopening/restarting dates TBC

  • Sauna and steam facilities
  • Shower facilities
  • Children's dry courses - Gymnastics and Gym Tots/Minis
  • Casual indoor sport bookings
  • Casual outdoor sport bookings
  • Soft play area (Ringwood Health and Leisure)
  • Children's parties

Group fitness classes

Members who use their membership predominately for group fitness classes can request to freeze their membership by emailing hlddadmin@nfdc.gov.uk  up and until Monday 17 May when group fitness classes resume. Only the primary members on a family or joint membership can make this request and all members attached to that membership will also be frozen.

Adult Swim Academy

Swim Academy adult members (those 18yrs+) will be unable to resume lessons until the week commencing Monday 17 May and their memberships will be automatically frozen until then.

Active Lifestyle members

All memberships on the Active Lifestyle scheme or graduate programme will be extended for the duration of the closure and will be given the opportunity to return later in May to coincide with the Active Lifestyle group classes. Your Active Lifestyle Advisor will be in touch from the Monday 12 April to discuss your options as well as to check that your health has not changed since your last visit.

If you are a current member who paid your direct debit at the end of December 2020, and your membership is due to automatically restart either from the 12 or 19 April 2021, no direct debit will be taken on the 26 April 2021, to account for the payment already made in December 2020. Payments will resume in May 2021, if any adjustments are required to the May direct debit payment we will contact you in due course.

If you are a current member who paid your direct debit at the end of December 2020, and your membership is due to restart from the 17 May 2021, no direct debit will be taken on 26 May 2021, to account for the payment already made in December 2020. Payments will resume in June 2021, if any adjustments are required to the June direct debit payment we will contact you in due course.

Memberships paid in advance/up front - all up front membership subscription end dates will be/have been extended to reflect the period our centres have been closed or until group fitness classes resume if your membership has been requested to be frozen for this period.

Before you visit us

We are looking forward to seeing you again. Before you visit us, here's a few things to remember:

  • You must book all activities (including gym and swimming sessions) online or via the app
  • Please wear a face covering in all communal areas such as corridors, viewing galleries, toilets and changing rooms. Face coverings can be removed whilst using the gym, swimming pool and during group fitness classes
  • Please bring your own yoga/exercise mat
  • Do not bring a sweat towel. We will have paper towels for you
  • Arrive dressed and ready for your activity as dry side changing rooms are not in use
  • Shower facilities are unavailable
  • Be prepared to queue outside
  • Members will have four days advance booking, pay as you go users will be given three days
  • Court hire in the sports halls is available at New Milton, Ringwood and Totton Health and Leisure only

Please wear a face covering

All visitors and customers are encouraged to wear a face covering (unless you are exempt) in all communal areas of our centres. All children under 11 years are not required to wear a face covering.

These areas include:

  • viewing galleries
  • toilets
  • reception
  • corridors

Face coverings can be removed when using the gyms, swimming pools and whilst participating in group fitness classes.

Swim Academy parents/guardians are also encouraged to wear a face covering when waiting for children in the viewing areas.

Please continue to comply with our rules and procedures set about in our Covid-19 Terms of Use

Check in with NHS Test and Trace App

The NHS Covid-19 Test and Trace app is available to download and use.

All of our Health and Leisure centres will display posters with our unique QR codes for you to check in using the app. ⁠

When using our facilities, please 'check in' on the app using the unique QR code in the area that your session takes place. If you have booked more than one activity, we ask that you check in separately to each different area.  If you are attending the Swim Academy you'll be encouraged to check in to the swimming pool areas when you bring your children to their lessons. ⁠

We encourage all our customers to download and use the new NHS Covid 19 App to help keep you safe, protect those around you and control the spread of the virus.

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