Manage my membership


Cancel a membership

Requests to cancel a membership must be made using the online forms below. Please also see important information regarding the cancellation of a membership.

Important information regarding your cancellation request:

  • Direct Debit memberships
    All Direct Debit memberships are for a minimum committed period of three months and cannot be cancelled before this.
  • Annual/six/three month up front memberships
    These membership cannot be terminated early unless a member experiences  a long term illness or medical condition that results in your GP/Health Care Specialist advising against exercise; a GP/Health Care Specialist letter to confirm this will be required.

If a membership has been discounted when compared to the equivalent monthly direct debit the months or any part months used will be charged at the equivalent full monthly direct debit rate. A minimum of one months notice to cancel is required.

Freeze a Fitness or Swim Direct membership

For medical reasons

The freezing of a membership to facilitate recovery from an illness or injury will only be considered if the illness or injury period is for a minimum of one month and a maximum of four months. It must be applied for either in writing or via email to the address below and supported by a GP/Healthcare Specialist letter (supporting evidence must be scanned and attached to email applications). On the expiry of the maximum four month freeze period your membership will automatically be reinstated and collection of membership fees will recommence.

Leisure Services
New Forest District Council
Appletree Court
SO43 7PA


Change bank account details for a membership paid via Direct Debit

All requests to change the bank account details for Direct Debit payments must be made using a new mandate which is available at your centre. Supporting bank account documentation must be produced at this time.

Requests to change account details can only be made by the Primary member of any membership or the account holder of memberships for those under 18yrs.

Price for Life

Price for Life is only applicable to Fitness Direct memberships purchased up to and including the 31 January 2018. Fitness Direct memberships purchased, upgraded or downgraded from 1 February 2018 onwards will enter in to new terms and conditions and will not have the Price For Life commitment as part of their membership.

Icon for pdf Price for Life terms and conditions [33KB]

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